Two offices. Two phone lines. One receptionist who answers both.

Meet Riley. Whichever Wagner line a customer calls, she picks up on the ring you miss, books a real appointment into your Google Calendar, reads it back before it lands, and texts the customer a confirmation.

Call her now: (778) 719-3906 She's live. Try to book a furnace repair and see how she handles it.

The problem with two locations

A customer who calls Abbotsford and gets voicemail does not then try Mission. They try the next company in the search results. Riley sits behind both lines so that never happens.

Abbotsford

604-855-9516

Stays exactly as it is. Rings your office first, always.

Mission

604-853-2013

Stays exactly as it is. Rings your office first, always.

Riley catches only what neither office picks up, and she knows which location the caller reached.

What she does for Wagner

Built around how a two location heating company actually runs, not a call centre script.

Books into your real calendar

Checks Google Calendar for genuinely free windows, offers two, books a two hour arrival window. No double bookings.

Reads every booking back

Name, address, job, time, read aloud before anything is saved. What the caller heard is what gets booked, or nothing does.

Texts the customer

Confirmation text the moment a booking lands. If someone hangs up early, she texts them so the lead is not lost.

You text her, she tells the customer

Send "on my way to the Mission job" from your cell and she texts that customer a heads up.

Never closed

A no heat call at 10 pm gets answered, booked into the morning's first window, and flagged urgent for you.

Knows her limits

She never quotes prices or talks warranty terms. Gas smell means FortisBC or 911, immediately. Anything unusual becomes your callback.

Your dashboard, the morning after

Every call, booking, and text is logged, tagged by which office the customer called. This is sample data. Yours fills in from day one.

Wagner Heating & Air · Riley's activityTuesday 7:04 am

Time	Line	What happened	Outcome
9:41 pm	Abbotsford	Furnace short cycling, no heat upstairs	Booked, today 8-10 am
8:55 pm	Mission	Heat pump icing over	Booked, today 10-12
7:20 pm	Abbotsford	Tankless unit throwing an error code	Booked, Thu 12-2
6:15 pm	Mission	Asked about Trane warranty transfer	Callback flagged for you
5:52 pm	Abbotsford	Hung up before booking	Text-back sent, replied, booked Thu

How she plugs into your day

Nothing to install, and nothing changes for your customers.

Keep both numbers. 604-855-9516 and 604-853-2013 stay exactly as they are. Your offices ring first, always.
Forward the misses. One carrier setting per line sends only unanswered calls to Riley.
Connect your calendar. Two clicks with your Google account. Bookings appear as if you typed them yourself.
That is it. She answers as Wagner Heating and Air from the first ring, on either line.

Hear her yourself. It takes one call.

The number below is a live demo, answering right now. Call it the way a customer with a dead furnace would, and hear what your missed calls could be getting.

(778) 719-3906

Prepared for Wagner Heating & Air Ltd. by Groundcrew AI (Fraser Valley) · hello@groundcrewai.ca · This is a private demonstration page, not affiliated with or endorsed by Wagner Heating & Air, yet.